Privacy Policy

1. Overview

Britehome LLC ("Britehome," "we," "us," or "our") provides appointment generation, calendar scheduling, marketing, communication, and related operational services to home-service businesses.

This Privacy Policy applies to information collected through britehome.co, Britehome Client Onboarding, our services for clients, and communications with Britehome. It also covers personal information processed on behalf of our clients in connection with their campaigns and appointments.

2. Information we collect

2.1 Clients and business contacts

During onboarding and service delivery, we may collect:

• Name, business name, email address, telephone number, and business address.
• Business registration and campaign information, including an EIN when required for 10DLC registration.
• Service areas, project types, appointment criteria, working hours, and campaign preferences.
• Billing and transaction information handled by payment processors. Britehome does not store full payment-card numbers or security codes.
• Communications, support requests, service records, and performance information.

2.2 Homeowners and campaign recipients

When providing campaign and appointment services for a client, we may process a homeowner's name, telephone number, address, email address when available, service request, appointment information, communication history, and response or engagement data. We use this information to provide services to the relevant Britehome client and for related security, compliance, and support purposes.

2.3 Website and device information

When someone visits our website, we and our service providers may collect IP address, browser and device information, pages viewed, referring pages, timestamps, and similar analytics or security information through cookies and related technologies.

3. Google user data and Google Calendar

Britehome Client Onboarding allows an active Britehome client to connect a Google account voluntarily. Google displays the requested permissions and asks the user to authorize access before any Google user data is made available.

3.1 Google information accessed

Depending on the permissions the user grants, Britehome Client Onboarding may access or process:

• Basic Google account information, including the connected account's email address and profile information.
• The list of calendars the connected account can access, including calendar identifiers, names, and access roles, so the user can choose an appropriate writable calendar.
• Google Calendar event and availability information needed to identify busy times and prevent scheduling conflicts.
• Event information needed to create, reschedule, update, or cancel Britehome appointments on the calendar selected by the user.

3.2 How Google information is used

Google user data is used only to provide and support the client-facing calendar features described above: connecting the requested account, displaying eligible calendars, checking availability, preventing double-booking, and managing Britehome appointments. Britehome does not receive the user's Google password.

Unrelated event content is not copied into the Britehome CRM for sales or marketing use. Google Calendar information is not sold, used for targeted or personalized advertising, provided to data brokers or information resellers, used to determine creditworthiness, used for lending decisions, or used to train generalized artificial-intelligence or machine-learning models.

3.3 Storage and human access

Our calendar-integration and hosting providers may process authorization tokens, connected-account information, calendar identifiers, availability information, and appointment data as needed to operate the connection. Britehome personnel do not review unrelated Google Calendar content during ordinary service delivery. Limited access may occur when a user requests support, when necessary to investigate security or abuse, when required by law, or when working with aggregated or de-identified operational information.

4. How we use information

We may use information to:

• Provide, configure, operate, support, and improve Britehome services.
• Connect a client's calendar, check appointment availability, and create or maintain client-authorized appointments.
• Operate campaigns, qualify service requests, communicate with clients and homeowners, and coordinate appointments.
• Register and manage 10DLC messaging campaigns using client-supplied business information when applicable.
• Process payments and administer accounts.
• Maintain records, audit service activity, troubleshoot, monitor security, prevent abuse, and resolve disputes.
• Comply with legal, regulatory, tax, accounting, and contractual obligations.

Client EINs are used only when needed for 10DLC registration and related compliance. They are not used for advertising or unrelated commercial purposes.

5. Sharing and service providers

Britehome does not sell personal information or Google user data. We may disclose information only as described below.

5.1 Service providers

We use service providers that support calendar connectivity, cloud hosting, CRM and workflow automation, communications, payment processing, analytics, campaign delivery, data security, and other business operations. For example, Nylas facilitates calendar authorization and connectivity for Britehome Client Onboarding. Providers may process information only as needed to perform services for Britehome, subject to applicable agreements and obligations.

5.2 Client-directed service delivery

Information about a homeowner or appointment may be shared with the Britehome client for whom the campaign or appointment service is being provided. Google user data is not transferred to a third party for that party's independent advertising, data-broker, lending, or unrelated commercial purposes.

5.3 Legal, security, and business events

We may disclose information when reasonably necessary to comply with law or legal process, protect rights or safety, investigate fraud or security incidents, or complete a merger, acquisition, financing, reorganization, or sale of assets. Where required, we will obtain consent or provide notice.

5.4 International processing

Some providers or personnel may process information outside the state or country where it was collected. We take reasonable steps designed to require appropriate contractual and operational protections for such processing.

6. Retention and deletion

We retain information only for as long as reasonably necessary to provide services, maintain security and records, comply with legal obligations, resolve disputes, and enforce agreements. Retention depends on the type of information and the reason it was collected.

Connected-account metadata and calendar authorization information are retained while the calendar connection is active or as otherwise needed to provide the requested service. Appointment records may be retained as part of the client's service history. Unrelated Google Calendar event content is not copied into the Britehome CRM for independent retention.

A user may revoke Google access through the third-party connections page in their Google Account. A user may also request disconnection or deletion by emailing [email protected]. After a valid request, we will delete or de-identify applicable information unless retention is required for security, fraud prevention, legal compliance, dispute resolution, or another lawful purpose. Residual copies may remain temporarily in protected backups until those backups are overwritten through ordinary retention cycles.

7. Security

We use reasonable technical and organizational safeguards designed to protect information from unauthorized access, use, alteration, loss, or disclosure. These measures include HTTPS protection for data in transit, access controls, secure credential practices, service-provider review, and monitoring appropriate to our operations.

No transmission or storage system can be guaranteed completely secure. If a security incident triggers a legal notification obligation, we will provide notice as required by applicable law.

8. Communications and SMS opt-out

Recipients of SMS messages sent through Britehome-operated campaigns may opt out by replying STOP. Opt-out requests are recorded and honored in accordance with applicable law and carrier requirements. A recipient who opts out will not receive further messages through that campaign unless the recipient later provides valid consent or initiates contact as permitted by law.

9. Your controls and privacy rights

Depending on where you live and applicable law, you may have the right to request access to, correction of, deletion of, or a copy of personal information about you, and to appeal certain decisions. Britehome does not sell personal information and does not use personal information for cross-context behavioral advertising.

We will not discriminate against a person for exercising a privacy right provided by applicable law.

10. Children's privacy

Britehome's services are intended for businesses and adults and are not directed to children under 18. We do not knowingly collect personal information from children. If we learn that a child provided personal information, we will take reasonable steps to delete it.

11. Changes to this policy

We may update this Privacy Policy to reflect changes in our services, practices, or legal obligations. We will post the revised policy at this URL and update the effective date. When required, we will provide additional notice or request consent before using information for a materially different purpose.

12. Contact

For privacy questions, access or deletion requests, calendar-disconnection requests, or security concerns, contact:

Britehome LLC
Email: [email protected]
Web: https://britehome.co/