Britehome Refund Policy

This Refund Policy applies to all services purchased from Aquasition IO LLC, operating as Britehome ("Britehome," "we," "us," or "our") at britehome.com. It should be read together with our Terms & Conditions.

01All Sales Are Final

Lead packages and other services purchased from Britehome are non-refundable except in the limited circumstances described below. Payment is due at the time of purchase or as otherwise set out in writing.

02Eligibility for Refund

A refund may be requested only where no leads have been delivered within 14 calendar days of campaign launch. A campaign is considered "launched" once Britehome confirms in writing that the Client's onboarding is complete and the campaign has been activated.

Refunds are not available where:

• One or more leads have been delivered, regardless of whether the Client converted them to sales.
• The Client failed to complete onboarding requirements within a reasonable time.
• The Client provided inaccurate business information, EIN, or service-area details that prevented launch.
• The Client revoked its authorization for SMS campaign operation before delivery could begin.
• A pause, hold, or delay was requested by the Client.

03How to Request a Refund

Eligible Clients must submit a written refund request to [email protected] within thirty (30) days of the campaign launch date. The request should include:

• Full legal business name and registered EIN.
• Date of campaign launch and amount paid.
• A brief description of the basis for the refund request.

04Review and Approval

Refund requests are reviewed individually. Eligibility is determined at Britehome's sole discretion based on the conditions in Section 2 and the documentation provided. Submitting a request does not guarantee approval. We may request additional information before making a determination.

05Processing

Approved refunds are processed within 10 business days of approval and returned to the original payment method. The time required for funds to appear on the Client's statement is determined by the Client's bank or card issuer and is outside Britehome's control.

06Lead Credits

In some cases — and at Britehome's discretion — a Client who is not eligible for a cash refund may instead be offered a lead credit toward future deliveries. Lead credits cannot be converted to cash and have no monetary value. See Section 5 of our Terms & Conditions for additional detail on the lead credit process.

07Chargebacks

Clients agree not to initiate chargebacks or payment disputes for charges incurred under their agreement with Britehome without first contacting [email protected] in good faith to resolve the issue. Britehome reserves all rights to dispute and recover any wrongful chargebacks, including related costs.

08Changes to This Policy

Britehome may update this Refund Policy from time to time. Material updates will be posted at britehome.com with a revised effective date. The policy in effect at the time of purchase will govern that purchase.